FAQ's
DO I NEED A REFERRAL TO BOOK AN APPOINTMENT?
As a private patient you do not need a referral to visit Strides Physio Newcastle.
However, if you are planning on claiming your appointment through worker's compensation, CTP or medicare, it is best to bring a referral from your GP to your initial appointment, or alternatively email it to us prior at hello@stridesphysio.com.au
CAN I USE MY PRIVATE HEALTH INSURANCE?
Yes, you can claim your physiotherapy appointment through private health insurance. We have a HICAPs machine to claim your rebate on the spot.
Don't have your card with you? No problem, we can send you a receipt after your appointment for you to claim yourself later.
HOW MUCH WILL I GET BACK FROM MY HEALTH FUND?
Your health insurance rebate will be dependent on your own health insurance policy and your level of cover. If you would like a quote prior to your appointment, we suggest giving us a call to collect the appointment item number, and then taking this to your health insurance to enquire what your out of pocket cost will be.
CAN I CLAIM MY APPOINTMENT THROUGH MEDICARE?
In some circumstances you may be eligible to claim your appointment through Medicare. This scheme is now known as the Chronic Disease Management Plan. We suggest enquiring with your GP prior to your appointment if you wish to check your eligibility for this scheme.
WHERE CAN I PARK?
We are located on the corner of Fern St and Coal St in Islington (Newcastle) NSW. There is abundant parking on either of these streets, with Fern St being free 2 hour parking, and Coal St being free all day parking.
WHAT SHOULD I BRING TO MY APPOINTMENT?
If you have had any previous imaging then please either forward copies of results to hello@stridesphysio.com.au or alternatively bring them with you on the day of your first appointment.
For any lower limb injures (hip/knee/foot) it is advisable to bring or wear a pair of shorts where possible.
WHAT IS YOUR CANCELLATION POLICY?
At Strides Physio we understand that life is busy, and emergencies do come up. If you cannot keep your scheduled appointment, we request that you give us a minimum of 24 hours notice prior to your appointment. This is so that we may be able to give your appointment to someone else, as physiotherapy clinics like other health clinics often have a waitlist. If you do not provide us with 24 hours notice, you may be charged a cancellation fee of 50% of your appointment consultation.